Returns, Refunds & Warranty Policy
At Harissons, we build bags designed to go wherever life takes you. If something isn't right with your order, or your product needs support down the line, we're here to help.
Returns & Exchanges
Return Window
Returns or exchanges are accepted within 5 days of delivery.
Return Eligibility
To be eligible for a return or exchange, products must:
- Be unused and in the same condition in which they were received.
- Be returned with all original packaging.
- Not show signs of use, damage, wear and tear, or mishandling.
We reserve the right to decline a return or exchange if the product appears used, damaged, or is returned without its original packaging, unless the product was received damaged or incorrect.
Discounted & Sale Products
Products purchased using coupon codes offering up to 20% discount are eligible for return or exchange, subject to the conditions mentioned above.
However, the following products are non-returnable and non-exchangeable:
- Products purchased using coupon codes offering more than 20% discount.
- Products purchased during sale events offering more than 20% off.
Customized Products
All customized or personalized products are considered final sale.
This includes, but is not limited to:
- Screen printing
- Digital printing
- Engraving
- Monogramming
- Colour or size modifications
- Special customization requests
Customized products cannot be returned, exchanged, or refunded.
Please review and confirm all customization details carefully before placing your order, as changes or errors cannot be reversed once the customization process has begun.
After all, a product made uniquely for you should remain uniquely yours.
Wrong or Damaged Products
In the rare event that you receive an incorrect or damaged product, please contact our Customer Care Team within 48 hours of delivery.
Our team will review the issue and assist you with the next steps.
Return Charges & Refunds
Return Charges
Return or reverse pickup charges may apply, depending on the nature of the return.
COD Charges
A COD charge of ₹99, where applicable, is a service charge and is non-refundable. The ₹99 COD charge will not be included in the refund amount in the event of a return or cancellation.
Refund Method
Once your returned product has been received and approved after inspection, the refund will be processed via:
- Bank transfer, or
- Online store credit
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our Customer Care Team:
Phone: +91-7045698257
Email: customercare@harissonsbags.com
Once your request is approved, our team will guide you through the return process.
Please ensure that the product is securely packed in its original packaging.
Return / Service Center Address
Unit No. 210, 2nd Floor, Building No. E-09
Parasnath Complex, Owali, Mankoli Road
(Dapoda Road), Bhiwandi, Thane – 421302
Mumbai, India
Order Cancellation
Orders cannot be cancelled once they reach the pre-dispatch stage.
Warranty Policy
Your Harissons product is designed to deliver dependable performance through everyday use and travel. Our warranty covers eligible manufacturing defects, giving you added confidence in the quality and durability of your purchase.
With extended coverage, eligible products can be covered for up to 48 months.
Warranty Coverage
|
Product Category |
Standard Warranty |
Extended Warranty |
|
Luggage (except Duffel Trolleys) |
36 Months |
Up to 48 Months |
|
Backpacks & Other Products |
12 Months |
Up to 24 Months |
The warranty period begins from the date of purchase.
Warranty Registration
To register your warranty, please complete the Warranty Registration Form within 15 days of delivery.
Please ensure that you retain your purchase invoice and warranty registration details, as they may be required when raising a warranty claim.
Extended Warranty
Eligible products can receive an additional 12 months of warranty coverage through the extended warranty programme.
To activate the extended warranty, complete the Extended Warranty Form within 15 days of delivery.
Extended Warranty Coverage
- Luggage: 36 months standard warranty + 12 months extended warranty = Up to 48 months
- Backpacks & Other Products: 12 months standard warranty + 12 months extended warranty = Up to 24 months
Registrations submitted after 15 days from the date of delivery will not be eligible for extended warranty coverage.
Warranty Claim Process
If your Harissons product requires a repair or replacement due to an eligible manufacturing defect, you can raise a warranty claim with our Customer Care Team.
Step 1: Submit Your Warranty Claim
Complete the Warranty Claim Form and submit your request for review.
Please keep the following documents ready:
- Purchase Invoice
- Warranty Card or Warranty Registration Details
Step 2: Product Inspection
Once your claim has been reviewed, you may be asked to send the product to our service centre for inspection.
Please ensure that the product is securely packed to prevent damage during transit.
Service Center Address:
Unit No. 210, 2nd Floor, Building No. E-09
Parasnath Complex, Owali, Mankoli Road
(Dapoda Road), Bhiwandi, Thane – 421302
Mumbai, India
The cost of sending the product to the service centre may be borne by the customer.
Step 3: Repair or Replacement
Once the product is received, it will be inspected to determine whether the issue is covered under warranty.
For eligible claims, Harissons may repair or replace the product at its discretion.
The repaired or replacement product will generally be dispatched within 7–15 working days, depending on the nature of the issue, availability of parts, and product availability.
What's Covered Under Warranty?
The warranty covers eligible manufacturing defects related to materials and workmanship, including:
- Zipper breakage
- Torn zipper tracks
- Seal and seam defects
- Other manufacturing defects related to materials or workmanship
What's Not Covered?
The warranty does not cover damage resulting from:
- Accidents or mishandling
- Negligence or misuse
- Unauthorized repairs or modifications
- Exposure to extreme conditions
- Water exposure
- Heat, solvents, or acids
- Normal wear and tear
- Damage caused by overloading
- Damage to vegan leather trimmings
- Cosmetic wear on zippers, locks, and other fittings
Bag Care Guide
Proper care can help maintain the appearance, performance, and longevity of your Harissons product.
Follow these simple care guidelines to keep your bag in good condition.
Regular Cleaning
Remove dust and surface dirt regularly using a soft, dry cloth.
For deeper cleaning, use a mild soap and water solution. Always test any cleaning solution on a small, less visible area before applying it to the entire product.
Air It Out
Allow your bag to air out regularly, particularly after carrying food, gym clothes, or other items that may retain moisture or odour.
Store It Right
Store your bag in a cool, dry place when not in use.
Avoid hanging heavy bags by their straps for extended periods, as this may cause unnecessary stretching.
Avoid Overloading
Avoid exceeding the intended carrying capacity of your bag.
Overloading may place unnecessary stress on the zippers, seams, straps, and other components.
Protect It From the Weather
If your bag is exposed to rain or moisture, gently wipe it dry as soon as possible.
Where additional protection is required, use a compatible weather-proof rain cover.
Keep It Fresh
Silica gel packs can be placed inside the bag to help absorb excess moisture and minimise odour.
Handle With Care
Always lift and carry your bag using its intended handles or straps.
Avoid dragging the bag across rough surfaces to minimise scuffs, tears, and unnecessary wear.
Store Sharp Objects Safely
Sharp objects such as keys, scissors, or other pointed items should be stored in a separate pouch or compartment to prevent accidental damage to the interior lining.
Terms & Conditions
Warranty Coverage
Warranty coverage is valid for:
- 12 months standard warranty or up to 24 months with extended warranty for backpacks and other non-luggage products.
- 36 months standard warranty or up to 48 months with extended warranty for eligible luggage products.
Coverage begins from the original date of purchase.
Warranty Claims
All warranty claims must be reported within the applicable warranty period.
Harissons reserves the right to inspect the product and determine whether the issue is eligible for repair or replacement under the warranty.
Repair or replacement decisions will be made at the discretion of Harissons.
Product Upgrades & Replacements
Harissons reserves the right to modify or upgrade product designs and features at any time.
In the event of a replacement, the replacement product may differ from the original product in design, colour, features, or specifications, depending on product availability.
Dispute Resolution
Any dispute arising from the purchase, use, return, exchange, or warranty of a Harissons product shall be subject to the exclusive jurisdiction of the courts located in Mumbai, India.
Limitation of Liability
Harissons shall not be liable for any indirect, consequential, or incidental damages arising from the use or inability to use a product, even where Harissons has been advised of the possibility of such damages.
No Additional Warranty
This warranty does not provide coverage beyond the terms expressly stated in this policy.
In summary:
Up to 48 months of warranty coverage for eligible luggage products, including extended warranty.
Up to 24 months of warranty coverage for backpacks and other eligible products, including extended warranty.
